Privacy Policy
Last updated: October 13, 2026
Introduction
Transfer Booking Platform ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and transportation services.
We operate under Singapore's Personal Data Protection Act (PDPA) and take our obligations seriously. By using our services, you consent to the practices described in this policy.
Information We Collect
Information You Provide
When you make a booking or create an account, we collect:
- Contact details: Name, email address, phone number
- Travel information: Pickup and drop-off locations, dates, times, passenger counts
- Flight details: Flight numbers for airport transfers
- Payment information: Credit card details (processed securely by our payment provider)
- Special requests: Child seat requirements, wheelchair accessibility, etc.
- Identification: For cross-border travel, we may require passport details
Information Collected Automatically
When you use our website or app, we automatically collect:
- Device information: Browser type, operating system, device type
- Usage data: Pages visited, links clicked, time spent on site
- Location data: Approximate location based on IP address
- Cookies: Session and preference cookies (see Cookies section)
How We Use Your Data
We use your personal information to:
- Provide our services: Process bookings, dispatch drivers, coordinate pickups
- Communicate with you: Send booking confirmations, driver details, service updates
- Process payments: Charge for services and process refunds
- Improve our services: Analyse usage patterns, identify issues, enhance user experience
- Safety and security: Prevent fraud, verify identity, resolve disputes
- Legal compliance: Meet regulatory requirements, respond to legal requests
- Marketing: With your consent, send promotional offers and updates
Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for all data transmission
- PCI-DSS compliant payment processing
- Secure servers with access controls
- Regular security audits and updates
- Staff training on data protection
While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted online.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax records for 5 years)
- Resolve disputes and enforce agreements
Booking records are typically retained for 7 years for accounting purposes. You can request deletion of your account data at any time, subject to legal retention requirements.
Your Rights
Under Singapore's PDPA, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Withdrawal: Withdraw consent for marketing communications
- Portability: Receive your data in a commonly used format
To exercise these rights, contact us at [email protected]. We'll respond within 30 days.
Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Policy Updates
We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or through our website. The "Last updated" date at the top indicates when the policy was last revised.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Transfer Booking Platform
123 Business Street, Singapore 123456
#14-04 SBF Center
Singapore 068914
Email: [email protected]
Phone: +65 1234 5678