Terms of Service

1. Acceptance of Terms

By using our website, mobile application, or booking our services, you agree to be bound by these Terms of Service. If you're booking on behalf of other passengers, you're also confirming that they agree to these terms.

These terms form a binding agreement between you and Transfer Booking Platform ("we," "us," "our"). If you don't agree with any part of these terms, please don't use our services.

2. Our Services

We provide ground transportation services including but not limited to:

• Airport transfers (to and from Changi Airport and other airports)
• City-to-city transfers within Singapore and to neighbouring countries
• Hourly charter services
• Corporate transportation solutions
• Event transportation

All services are subject to availability and confirmation. A booking is only confirmed when you receive a confirmation email with a booking reference number.

3. Booking & Payment

3.1 Making a Booking

When making a booking, you must provide accurate information including pickup location, destination, passenger count, contact details, and flight information (for airport pickups). Incorrect information may result in service delays or additional charges.

3.2 Pricing

Prices displayed at the time of booking are final for the specified route and vehicle type. Prices include standard tolls and parking for the journey. Additional charges may apply for:

• Waiting time beyond the free waiting period
• Additional stops not specified in the original booking
• Route changes requested after pickup
• Peak hour surcharges (displayed during booking)
• Special services (child seats, meet & greet, etc.)

3.3 Payment

Payment is required at the time of booking unless you have an approved corporate account. We accept major credit cards, debit cards, and online payment methods. All transactions are processed in Singapore Dollars (SGD).

4. Cancellation & Refunds

Our cancellation policy is designed to be fair to both you and our drivers who prepare for your journey:

No-shows (failure to appear at the pickup location within 30 minutes of the scheduled time for non-airport pickups, or 60 minutes after flight landing for airport pickups) are not eligible for refunds.

For full details, please see our Cancellation Policy.

5. Your Responsibilities

As a passenger, you agree to:

• Be ready at the pickup location at the scheduled time
• Treat our drivers and vehicles with respect
• Not smoke, consume alcohol, or take illegal substances in our vehicles
• Not transport hazardous materials, illegal items, or excessively odorous goods
• Wear seatbelts at all times during the journey
• Ensure children are properly secured in appropriate car seats
• Inform us of any special requirements before the journey
• Keep valid identification for cross-border travel

We reserve the right to refuse service or terminate a journey if these responsibilities are not met. No refund will be provided in such cases.

6. Limitation of Liability

While we strive to provide safe, punctual, and professional service, certain situations are beyond our control:

• We are not liable for delays caused by traffic, weather, accidents, road closures, or other circumstances beyond our reasonable control
• We are not responsible for any consequential losses arising from delayed or missed transfers
• Our liability for lost or damaged personal belongings is limited to S$500 per incident
• We recommend travel insurance for valuable items and important journeys

All our vehicles are comprehensively insured as required by Singapore law. In the event of an accident, claims will be processed through our insurance provider.

7. Intellectual Property

All content on this website including text, graphics, logos, images, and software is the property of Transfer Booking Platform and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

8. Disputes

If you have a complaint about our service, please contact us within 7 days of the journey. We take all feedback seriously and will investigate and respond within 5 business days.

These Terms of Service are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

9. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the new terms.