Frequently Asked Questions

1. Browse activities by destination or category
2. Select your preferred activity and click on it for details
3. Choose your travel date, time slot (if applicable), and number of guests
4. Select your ticket/package variant
5. Add to cart and proceed to checkout
6. Fill in traveller details and complete payment
7. Receive instant confirmation via email

Yes, you need to create an account or sign in to complete a booking. This allows you to:

• Access your booking history
• Download vouchers anytime
• Manage your bookings
• Save favorite activities to your wishlist
• Receive exclusive offers

We recommend booking at least 24-48 hours in advance. Popular attractions, especially during peak seasons and holidays, may sell out quickly. Each activity has a booking cutoff time displayed on its page.

Yes, you can book activities for friends or family. Simply enter the traveller's details during checkout. The confirmation and vouchers will be sent to your registered email address.

We accept multiple payment methods through our secure payment gateway (Razorpay):

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Net Banking
• Digital Wallets

All prices are displayed and charged in Singapore Dollars (SGD). This is the only currency accepted for transactions on our platform.

Yes, all payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. Your card details are encrypted and never stored on our servers.

No, the price you see is the price you pay. All applicable taxes and fees are included in the displayed price. There are no hidden charges at checkout.

After successful payment:

• You'll receive instant confirmation via email
• E-voucher will be attached to the confirmation email
• You can also download vouchers from your account dashboard

Most attractions accept mobile vouchers displayed on your smartphone. However, we recommend checking the activity details for specific requirements. Some attractions may require a printed voucher.

If you haven't received your confirmation email:

1. Check your spam/junk folder
2. Verify the email address in your account settings
3. Log in to your account to view booking details
4. Contact us at [email protected] if the issue persists

Cancellation policies vary by activity. Please check the specific cancellation policy displayed on each activity page before booking. For details, see our Cancellation Policy page.

To request a cancellation:

1. Log in to your account
2. Go to "My Bookings"
3. Select the booking you wish to cancel
4. Click "Request Cancellation"

Alternatively, email us at [email protected] with your booking reference.

Once a refund is approved:

• Credit/Debit Cards: 5-10 business days
• Net Banking: 5-7 business days
• UPI/Wallets: 3-5 business days

Refunds are processed to the original payment method used during booking.