How can we help you?
Find answers to common questions or get in touch with our support team.
FAQs
Find quick answers to frequently asked questions about bookings, payments, and more.
Contact Us
Get in touch with our support team for personalized assistance.
Cancellation Policy
Learn about our cancellation and refund policies.
Popular Help Topics
How do I book an activity?
Booking an activity is simple:
- Browse our activities or search for a specific destination
- Select your preferred date and number of guests
- Add to cart and proceed to checkout
- Complete payment securely
- Receive instant confirmation via email
What payment methods do you accept?
We accept the following payment methods through our secure payment gateway (Razorpay):
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards
- Net Banking
- Digital Wallets
All transactions are processed in SGD (Singapore Dollars).
How do I receive my tickets/vouchers?
After successful payment, you will receive:
- Instant email confirmation with booking details
- E-voucher/ticket attached to the confirmation email
- Access to download vouchers from your account dashboard
Most activities offer instant confirmation. Some may require manual confirmation within 24 hours.
Can I modify or cancel my booking?
Modification and cancellation policies vary by activity. Please refer to:
- The specific cancellation policy shown on each activity page
- Our general Cancellation Policy page
To request changes, contact our support team at [email protected]
Still need help?
Our support team is available to assist you with any questions or concerns.