Privacy Policy

1. Introduction

This Privacy Policy is issued by Travel DMC Group, comprising of regional entities that handle bookings for their respective territories. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dmcquote.com/attractions ("Website") and use our services.

Singapore bookings: Travel DMC Pte Ltd
International bookings: Travel DMC Group Ltd

By using our Website, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Identity Information: Full name, date of birth, nationality
• Contact Information: Email address, phone number, postal address
• Account Information: Username, password, account preferences
• Payment Information: Credit/debit card details, billing address (processed securely through Razorpay)
• Booking Information: Travel dates, number of travelers, special requests
• Identity Documents: Passport details (when required for certain activities)

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent, click patterns, referral sources
• Location Information: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Bookings: To process and fulfill your bookings, send confirmations, and provide e-vouchers
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Account Management: To create, maintain, and secure your account
• Payment Processing: To process payments and prevent fraud
• Communications: To send booking updates, promotional offers (with your consent), and important notices
• Personalization: To personalize your experience and provide tailored recommendations
• Analytics: To analyze usage patterns and improve our Website and services
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Activity Operators: Third-party vendors who provide the tours, activities, and experiences you book
• Payment Processors: Razorpay for secure payment processing
• Email Services: For sending booking confirmations and communications
• Analytics Providers: For website analytics and improvement

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, safety, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website.

5.1 Types of Cookies

• Essential Cookies: Required for basic Website functionality (login, cart, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our Website
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

6. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Payment: Payment processing through PCI DSS compliant Razorpay
• Access Controls: Restricted access to personal information
• Regular Monitoring: Continuous monitoring for security vulnerabilities

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain accurate business records

When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at [email protected].

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Singapore where our servers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our Website. We will notify you of material changes via email or a prominent notice on our Website.

We encourage you to review this Privacy Policy periodically for updates.

13. Singapore Personal Data Protection Act (PDPA)

We comply with the Singapore Personal Data Protection Act 2012 (PDPA). Under the PDPA, you have the right to:

• Access your personal data in our possession
• Correct any errors in your personal data
• Withdraw consent for collection, use, or disclosure of your data

Note that withdrawal of consent may affect our ability to provide certain services to you.