Looking for a Rezlive Alternative?
Tired of complex API integrations, opaque pricing, and slow support? Discover why travel agents are switching to platforms with better margins, transparent rates, and dedicated account managers.
So you're using Rezlive - or thinking about it - and wondering if there's something better out there. Maybe the API documentation gave you headaches. Or you've been waiting on a support ticket for what feels like forever. Perhaps your rates just aren't competitive anymore on the destinations that matter most to your clients.
You're not alone. Rezlive (also known as RezB2B or Rezlive Global) has been around since 2009, built on the back of comprehensive GDS connectivity and global hotel distribution. They've carved out a solid space in the B2B travel technology market. But travel tech moves fast, and what worked in 2015 doesn't always cut it in 2026.
I've spent months talking to agents who've used Rezlive, switched away from it, or are running it alongside other platforms. Their feedback was remarkably consistent - and it's shaped this comparison guide. Whether you're evaluating alternatives or just curious about the competitive landscape, this deep dive will give you the clarity you need to make an informed decision.
What You'll Learn in This Guide
- Complete breakdown of Rezlive's strengths and weaknesses
- Head-to-head comparison: Rezlive vs DMC Quote on pricing, API, support
- Real pricing examples showing margin differences
- API code comparison - see the technical difference yourself
- Step-by-step migration guide (takes under a week)
- Honest assessment of when Rezlive is still the better choice
What is Rezlive? A Quick Overview
Rezlive is a B2B travel distribution platform operated by Travel Designer Group (TDG), headquartered in Dubai with offices across the Middle East, Asia, and Africa. Launched in 2009, it positions itself as a "complete travel technology solution" offering hotels, transfers, sightseeing, packages, and visa services through both an online portal and XML/API connectivity.
The platform claims access to over 1.5 million hotel properties globally through partnerships with major bed banks, DMCs, and direct hotel contracts. They serve travel agents, tour operators, and online travel companies - essentially anyone in the B2B travel chain needing wholesale inventory.
Rezlive's Market Position
Rezlive occupies an interesting middle ground in the B2B travel ecosystem. They're not quite as large as giants like Hotelbeds or Expedia Partner Solutions, but bigger than most regional DMCs. This positioning gives them:
- Global reach without global pricing: Access to worldwide inventory but without the bargaining power of the largest aggregators
- Technology focus: Significant investment in API and distribution technology
- Middle East strength: Strong presence in UAE, Saudi Arabia, and Gulf countries due to headquarters location
- Hybrid model: Mix of aggregated content and some direct hotel contracts
Understanding this positioning matters because it explains both Rezlive's strengths (technology, global reach) and limitations (rate competitiveness, regional depth).
Why Travel Agents Look for Rezlive Alternatives
Before diving into comparisons, let's understand what drives the alternative search in the first place. Based on conversations with agents who've used Rezlive (some for years), these themes emerged repeatedly:
API Complexity
"We spent three weeks integrating their API. The documentation was outdated, the sandbox kept timing out, and we had to hire a specialist just to debug the XML parsing issues."
- OTA Owner, PhilippinesRate Competitiveness
"Their rates for Singapore and Malaysia are consistently 15-20% higher than what I get from local DMCs. I can't compete with those prices."
- Tour Operator, IndiaSupport Delays
"Raised an urgent issue about a booking discrepancy on Friday. Got an acknowledgment email. Actual response came Tuesday. Client was already back home by then."
- Travel Agent, MalaysiaLimited Activities
"Hotels are fine, but when clients want theme park tickets, tours, or transfers bundled, I have to use 2-3 different platforms. It's a mess operationally."
- Agency Owner, BangladeshThese aren't edge cases. They represent systemic friction points that accumulate over time. An occasional slow support ticket is tolerable. Consistent 48-hour response times when your business depends on quick answers? That's a deal-breaker for many agencies.
Rezlive: Strengths and Weaknesses (Honest Assessment)
Let's be fair about this. Rezlive has built a legitimate business serving thousands of travel agents. Understanding what they do well helps you make an informed decision about whether an alternative truly serves your needs better.
Rezlive Strengths
- Global Hotel Coverage: 1.5M+ properties through aggregated supplier network - hard to match for breadth
- Established Platform: 15+ years in operation, proven technology infrastructure
- Middle East Presence: Strong rates and relationships in UAE, Saudi, Qatar due to Dubai HQ
- Visa Services: Unique offering for agents handling visa processing
- Package Capabilities: Pre-built package templates for common destinations
- XML/API Availability: Comprehensive API for technical integrations
Rezlive Limitations
- API Complexity: XML/SOAP protocols, lengthy integration timeline (2-4 weeks typical)
- Rate Transparency: Aggregated rates make true cost opaque; margins vary unpredictably
- Southeast Asia Depth: Less competitive on Singapore, Malaysia, Thailand vs specialized DMCs
- Support Response: Email-based with 24-48 hour typical turnaround
- Limited Activities: Hotel-focused; tours and transfers selection is thin
- Confirmation Speed: On-request properties can take 24-48 hours to confirm
DMC Quote: A Purpose-Built Alternative
DMC Quote approaches B2B travel distribution from a fundamentally different angle. Instead of aggregating content from countless suppliers (adding layers of markup along the way), we operate as a DMC network with direct hotel and supplier contracts in focus destinations.
This architectural difference matters because it directly impacts the three things travel agents care about most: rates, reliability, and responsiveness.
Transparent Net Rates
See actual wholesale costs - no hidden markups or commission games. You decide what to charge your clients, keeping the margin you want rather than accepting whatever's left after intermediary cuts.
Modern API
RESTful JSON API with clear documentation, sandbox testing, and dedicated technical support. Integration typically takes 3-5 days, not weeks. Built for how modern systems work.
Dedicated Support
Personal account manager assigned to your agency. Response times under 2 hours during business hours. WhatsApp support for urgent issues. Real humans who know your account.
Complete Packages
Hotels, tours, theme park tickets, transfers, activities - all bookable in one platform. Build complete itineraries without juggling multiple suppliers and systems.
The DMC Network Advantage
Here's why the architectural difference matters practically:
Aggregator Model (Rezlive): Hotel > Bed Bank > Aggregator > Rezlive > You
Each layer adds margin. By the time you see the rate, 3-4 intermediaries have taken their cut.
DMC Model (DMC Quote): Hotel > DMC Quote > You
Direct contracts mean fewer intermediaries. More of the margin stays with you.
The practical impact? On the same hotel room, you might see 20-35% better net rates through DMC Quote than through aggregated content. That's not marketing speak - it's the math of how distribution layers work.
DMC Quote at a Glance
- Coverage: SG, MY, TH, ID, VN, PH, MV, LK, HK, AE
- Hotels: 15,000+ direct-contracted properties
- Tours: 2,500+ activities and experiences
- Transfers: Comprehensive SIC and private options
- Registration: Free, no monthly fees
- Margins: 20-35% on hotels, 15-25% on tours
- Support: Under 2-hour response time
- API: REST/JSON, 3-5 day integration
Rezlive vs DMC Quote: Complete Comparison
Let's put everything side-by-side. This comparison draws from publicly available information, agent feedback, and direct knowledge of both platforms.
| Feature | Rezlive | DMC Quote | Winner |
|---|---|---|---|
| Pricing Model | Aggregated rates, commission varies | Net rates (20-35% margin) | DMC |
| Price Transparency | Multiple supplier layers obscure cost | True wholesale cost visible | DMC |
| Global Coverage | 1.5M+ properties worldwide | 15,000+ in focus destinations | REZ |
| Southeast Asia Depth | Aggregated content, variable rates | Direct contracts, best rates | DMC |
| Middle East Rates | Strong UAE/Gulf coverage | Good Dubai coverage, growing | REZ |
| API Technology | XML/SOAP (legacy) | REST/JSON (modern) | DMC |
| Integration Time | 2-4 weeks typical | 3-5 days typical | DMC |
| Support Response | 24-48 hours (email) | Under 2 hours (dedicated manager) | DMC |
| WhatsApp Support | Not available | Yes, for urgent issues | DMC |
| Tours & Activities | Limited selection | 2,500+ tours, theme parks | DMC |
| Transfer Booking | Basic options | Comprehensive SIC & private | DMC |
| Visa Services | Available | Not available | REZ |
| Monthly Fees | Free (volume tiers) | Free (no tiers) | Tie |
| Confirmation Speed | 24-48 hours for on-request | 70% instant, 30% within 4 hours | DMC |
| Local Teams | Via suppliers (indirect) | Own staff in key destinations | DMC |
Real Pricing Comparison: Rezlive vs DMC Quote
Abstract comparisons only go so far. Let's look at actual booking scenarios showing the margin difference between platforms. All rates are from January 2026 searches for illustration purposes.
Example 1: Shangri-La Singapore (3 Nights, Deluxe Room)
Rezlive
| Displayed Rate: | SGD 1,380 |
| Estimated Commission (8%): | SGD 110.40 |
| Your Cost: | SGD 1,269.60 |
| Sell to Client: | SGD 1,380 |
| Your Profit: | SGD 110.40 |
DMC Quote
| Net Rate: | SGD 1,095 |
| Suggested Sell: | SGD 1,350 |
| Your Cost: | SGD 1,095 |
| Sell to Client: | SGD 1,350 |
| Your Profit: | SGD 255 |
Example 2: Mandarin Oriental Bangkok (2 Nights, River View)
Rezlive
| Displayed Rate: | THB 28,500 |
| Commission (10%): | THB 2,850 |
| Your Profit: | THB 2,850 |
DMC Quote
| Net Rate: | THB 21,200 |
| Sell at: | THB 27,500 |
| Your Profit: | THB 6,300 |
Example 3: Universal Studios Singapore + Airport Transfer Package
Rezlive
| USS Tickets (2 Adult + 1 Child): | SGD 285 |
| Commission (6%): | SGD 17.10 |
| Airport Transfer: | Not available - use separate platform |
| Your Profit: | SGD 17.10 |
DMC Quote
| USS Net Rate: | SGD 215 |
| Private Transfer Net: | SGD 48 |
| Sell Package at: | SGD 330 |
| Your Profit: | SGD 67 |
Annual Impact for a Typical Agency
Let's extrapolate these differences across realistic booking volumes:
| Monthly Bookings | Rezlive Annual Profit | DMC Quote Annual Profit | Difference |
|---|---|---|---|
| 10 bookings (avg $600) | $5,760 (8% avg) | $18,000 (25% avg) | +$12,240 (+213%) |
| 25 bookings (avg $600) | $14,400 | $45,000 | +$30,600 (+213%) |
| 50 bookings (avg $600) | $28,800 | $90,000 | +$61,200 (+213%) |
*Calculations assume average booking value of $600 USD, Rezlive average commission of 8%, DMC Quote average margin of 25% on focus destinations. Actual results vary by destination and product mix.
API Technology: Rezlive vs DMC Quote
For agencies with their own booking systems, online portals, or technical integrations, API quality matters enormously. The difference between a good API and a frustrating one can mean weeks of development time (and cost).
Rezlive API (XML/SOAP)
<soap:Envelope xmlns:soap="...">
<soap:Body>
<HotelSearchRequest>
<Authentication>
<AgentCode>AGENT123</AgentCode>
<Password>xxxxx</Password>
</Authentication>
<SearchCriteria>
<CheckIn>2026-02-15</CheckIn>
<CheckOut>2026-02-18</CheckOut>
<CityCode>SIN</CityCode>
<Rooms>
<Room>
<Adults>2</Adults>
</Room>
</Rooms>
</SearchCriteria>
</HotelSearchRequest>
</soap:Body>
</soap:Envelope>
- SOAP/XML protocol (legacy)
- Verbose request/response structure
- Complex error handling
- Requires XML parsing libraries
DMC Quote API (REST/JSON)
{
"city_id": 1,
"check_in": "2026-02-15",
"check_out": "2026-02-18",
"rooms": [
{
"adults": 2,
"children": 0
}
]
}
// Response
{
"success": true,
"data": {
"hotels": [...],
"count": 142
}
}
- REST/JSON protocol (modern)
- Clean, readable structure
- Standard HTTP error codes
- Works with any language
Integration Timeline Comparison
| Integration Phase | Rezlive | DMC Quote |
|---|---|---|
| Documentation Review | 2-3 days (often incomplete) | Half day (comprehensive) |
| Sandbox Access | 1-2 days (approval process) | Instant (with registration) |
| Basic Integration | 5-7 days | 1-2 days |
| Testing & Debugging | 3-5 days | 1 day |
| Go-Live Verification | 2-3 days | Same day |
| Total Timeline | 2-4 weeks | 3-5 days |
Support Quality: Rezlive vs DMC Quote
Travel has a unique support challenge: problems are often time-sensitive and location-dependent. A booking issue at 2 PM client time might be 2 AM at platform HQ. How platforms handle this reality separates good from great.
| Support Aspect | Rezlive | DMC Quote |
|---|---|---|
| Primary Channel | Email ticketing system | Dedicated Account Manager |
| First Response Time | 24-48 hours typical | Under 2 hours (business hours) |
| Resolution Time | 2-5 days for complex issues | Same day for most issues |
| Phone Support | Call center (queue-based) | Direct line to account manager |
| WhatsApp/Chat | Not available | Yes - for urgent matters |
| After-Hours | Next business day | Emergency support for active bookings |
| Local Destination Support | Through suppliers (indirect) | Own teams in key destinations |
| Technical Support | Separate team, delayed response | Dedicated tech support during integration |
Real Support Scenarios
Scenario: Client's hotel says "no reservation found" at check-in
Rezlive Response:
Submit ticket via portal. Wait for acknowledgment (2-4 hours). Resolution involves contacting supplier who contacts hotel. Client likely pays out of pocket and claims reimbursement later. Total resolution: 2-3 days.
DMC Quote Response:
WhatsApp account manager with booking reference. Local team contacts hotel directly (often has reservations desk mobile). Issue typically resolved within 30-60 minutes while client waits in lobby.
Scenario: Rate discrepancy between search and booking confirmation
Rezlive Response:
File dispute ticket with screenshots. Investigation takes 3-5 days as it involves multiple supplier layers. Resolution often requires cancellation and rebooking if possible.
DMC Quote Response:
Direct contact with account manager. If rate changed between search and book (rare), they'll honor the searched rate or provide equivalent accommodation at the quoted price. Same-day resolution.
Scenario: Client requests room upgrade for anniversary
Rezlive Response:
Add as booking note. No confirmation of delivery. If hotel doesn't honor request, limited recourse through supplier chain.
DMC Quote Response:
Account manager contacts hotel directly, confirms upgrade availability and pricing, updates booking with confirmation. Follow-up before arrival date to reconfirm.
Inventory Comparison: Breadth vs Depth
This is where understanding your business model matters most. Rezlive and DMC Quote optimize for different things, and neither is universally "better."
Rezlive Inventory Strategy
Approach: Aggregate from multiple bed banks, GDS, and suppliers to maximize global coverage.
Strengths:
- 1.5M+ properties worldwide
- Coverage in obscure destinations
- Good for diverse client base
- Strong Middle East portfolio
Limitations:
- Same hotels as everyone else (no exclusivity)
- Rates vary by which supplier has inventory
- Limited boutique/local properties
- On-request confirmations common
DMC Quote Inventory Strategy
Approach: Direct contracts in focus destinations, optimizing for rate competitiveness and confirmation speed.
Strengths:
- Best rates in Southeast Asia, Maldives, Middle East
- Boutique hotels not on aggregators
- 70% instant confirmation
- Exclusive allocations during peak seasons
Limitations:
- Focus region only (not global)
- Limited Europe, Americas coverage
- Fewer total properties (but deeper in focus areas)
Property Count by Destination
| Destination | Rezlive Properties | DMC Quote Properties | Rate Advantage |
|---|---|---|---|
| Singapore | ~400 | ~560 | DMC Quote (+40%) |
| Malaysia | ~1,200 | ~1,600 | DMC Quote (+33%) |
| Thailand | ~2,500 | ~3,100 | DMC Quote (+24%) |
| Maldives | ~180 | ~210 | DMC Quote (+17%) |
| Dubai | ~600 | ~480 | Comparable |
| Europe | ~150,000 | Limited | Rezlive |
| Americas | ~200,000 | Not available | Rezlive |
When to Choose Rezlive vs DMC Quote
Let's be practical about this. Here's when each platform makes the most sense based on your specific situation:
Choose Rezlive If...
- You need truly global coverage - Clients traveling to Europe, Americas, Africa where DMC Quote has limited presence
- Visa services are important - Rezlive's integrated visa handling is unique
- Middle East is your primary market - Their Dubai HQ means strong Gulf relationships
- You already have XML/SOAP expertise - Your existing tech stack works well with their API
- Package templates matter - Pre-built packages can save time for standard routes
Choose DMC Quote If...
- Southeast Asia/Maldives is your focus - Unbeatable rates and inventory depth
- Margins are your priority - Net rates mean you keep more profit
- You need responsive support - Dedicated managers, not ticket queues
- Tours and activities matter - Complete package building in one platform
- Modern API preferred - REST/JSON with fast integration
- Instant confirmations important - 70% immediate, no waiting
The Optimal Strategy: Use Both Strategically
Most successful agencies don't choose one platform - they optimize by destination and product type:
- DMC Quote: All Southeast Asia, Maldives, and Sri Lanka bookings (hotels, tours, transfers)
- Rezlive: Europe, Americas, and when visa services needed
- Compare both: Middle East (competitive rates from both)
This hybrid approach typically yields 30-50% higher overall margins compared to single-platform agencies.
How to Add DMC Quote Alongside Rezlive
Migration doesn't mean abandoning Rezlive entirely. Most agencies run both platforms in parallel, gradually shifting volume based on which performs better for each destination. Here's how to get started:
Register Your Free Account
Visit dmcquote.com/register and complete registration. You'll need:
- Business name and registration details
- Contact information
- Brief description of your agency and booking volume
Time: 5 minutes
Account Verification
Our team reviews your application and verifies your business credentials. This typically takes 24-48 hours during business days. You'll receive email confirmation with login credentials and your assigned account manager's contact details.
Time: 24-48 hours
Onboarding Call
Your dedicated account manager will schedule a call to:
- Walk through the portal and key features
- Explain net rate structure and margin optimization
- Set up wallet for payments
- Provide rate comparison for your key destinations
- Answer questions about the platform
Time: 30-45 minutes
Rate Comparison Period
Before shifting significant volume, compare rates side-by-side:
- Search same hotels on both Rezlive and DMC Quote
- Document price differences for your common destinations
- Note confirmation speed and inventory availability
- Make a few test bookings to experience the workflow
Time: 1-2 weeks (recommended)
Gradual Volume Shift
Based on rate comparisons, start routing bookings optimally:
- Southeast Asia bookings → DMC Quote (consistently better rates)
- Maldives and Sri Lanka → DMC Quote
- Europe and Americas → Continue on Rezlive
- Middle East → Compare per booking
Ongoing optimization based on experience
What About Existing Rezlive Bookings?
Existing bookings remain with Rezlive until completion - there's no migration needed for reservations already made. You're simply adding a new platform for future bookings. Most agencies run both in parallel indefinitely, using each for its strengths.
New Agent Onboarding Support
Every new DMC Quote agent receives: dedicated account manager assignment, complimentary rate comparison reports for your top destinations, sample itineraries with net pricing, and priority support during your first 30 days. No additional cost - it's part of our commitment to agent success.
Frequently Asked Questions
DMC Quote is considered one of the best Rezlive alternatives for travel agents focused on Southeast Asia, Middle East, and Maldives. It offers transparent net rates with 20-35% margins (vs Rezlive's markup model), faster API integration (3-5 days vs 2-4 weeks), dedicated account managers, and instant confirmations for 70% of inventory. For agents needing global coverage, combining DMC Quote with Expedia TAAP provides comprehensive solutions.
Common reasons agents leave Rezlive include: complex API integration requiring extensive technical resources, inconsistent rate competitiveness especially in Asia-Pacific markets, support response delays of 24-48 hours, confusing commission structures that vary by supplier and destination, and limited tour/activity inventory compared to specialized DMC platforms. Many agents report achieving 40-60% higher margins with DMC-focused alternatives.
Rezlive operates on an aggregator model where rates come from multiple suppliers with varying markups, making true costs opaque. DMC Quote provides transparent net rates (actual wholesale costs). For example, a $150 hotel night might show as $165 on Rezlive with 8% commission ($13.20 profit), while DMC Quote shows $125 net rate allowing you to sell at $160 ($35 profit) - representing 165% higher margins.
Yes, DMC Quote offers modern RESTful JSON APIs while Rezlive uses XML/SOAP protocols. DMC Quote API integration typically takes 3-5 days with clear documentation and sandbox testing, versus Rezlive's 2-4 weeks. DMC Quote provides dedicated technical support during integration, real-time availability, and simpler error handling. The modern architecture means fewer compatibility issues with contemporary booking systems.
Absolutely. Many successful travel agencies use multiple B2B platforms simultaneously for optimal coverage and rates. A common strategy is using DMC Quote for Southeast Asia, Maldives, and Middle East (better rates and local expertise), Rezlive for European content, and GDS for flights. There are no exclusivity requirements, and running platforms in parallel helps identify the best rates for each booking.
DMC Quote specializes in Southeast Asia (Singapore, Malaysia, Thailand, Indonesia, Vietnam, Philippines), Maldives, Sri Lanka, Hong Kong, and Dubai with direct DMC partnerships. Rezlive offers broader global coverage through aggregated supplier content. For Asia-Pacific destinations, DMC Quote typically offers 30-40% more properties including boutique hotels and local experiences not available through aggregators.
DMC Quote provides dedicated account managers with response times under 2 hours during business hours, plus WhatsApp support for urgent issues. Rezlive primarily uses email ticketing with 24-48 hour response times. For booking emergencies like clients unable to check in, DMC Quote's local teams can physically visit hotels to resolve issues same-day, while aggregator platforms must coordinate through intermediaries.
Yes, DMC Quote offers completely free registration with no monthly fees, no minimum booking requirements, and no hidden charges. Unlike Rezlive's tiered access where premium inventory requires higher volumes, DMC Quote provides the same net rates to all verified agents from day one. You only pay when you book - there are no subscription fees or platform charges.
It depends on destination. Rezlive aggregates inventory from multiple suppliers giving broader but shallower coverage globally. DMC Quote has direct contracts with hotels in its focus destinations (Southeast Asia, Maldives, Middle East), providing deeper inventory including boutique properties, exclusive allocations, and better rates. For Singapore alone, DMC Quote offers 40% more hotel options than typical aggregator platforms.
DMC Quote accepts wallet top-ups via bank transfer (multiple currencies including SGD, USD, EUR, INR), credit/debit cards through Razorpay, and offers credit facilities for established agents. Rezlive primarily uses prepaid wallet deposits. DMC Quote's advantage is real-time wallet visibility, instant booking confirmation upon payment, and currency flexibility for international agents.
Switching is simple: 1) Register free account on DMC Quote (5 minutes), 2) Account verification (24-48 hours), 3) Complete onboarding call with account manager, 4) Start booking. Existing Rezlive bookings remain there until completion. Most agents run both platforms in parallel initially, gradually shifting bookings as they compare rates. DMC Quote's onboarding team provides destination-specific rate comparisons to identify savings opportunities.
Yes, DMC Quote excels in tours and activities - an area where Rezlive has limited offerings. You can book theme park tickets (Universal Studios, Disneyland Hong Kong), city tours, airport transfers, desert safaris, island hopping, and private excursions. This bundled capability means creating complete packages with hotels, tours, and transfers in one platform, avoiding the complexity of managing multiple suppliers.
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