Service Delivery Policy

1. What we deliver

DMC Quote sells ground arrangements — hotel accommodation, airport and inter-city transfers, attraction tickets, tours and related services — to travel agencies. These are services, not goods. There is nothing to pack or post, so the questions a shipping policy normally answers are answered here in their electronic equivalent.

Delivery happens in two stages: documents, which reach you electronically soon after payment, and the service, which is delivered on the ground on your travel date.

2. Document delivery timeline

Payment receipt

Immediately, automatically, once the payment aggregator confirms settlement. Sent to the email address on the booking and visible in the agent portal.

Tax invoice

Within 3 business days of cleared funds, with GST shown separately where chargeable.

Booking confirmation

Within 24 business hours of cleared funds. It names each confirmed service, the supplier, the dates and the cancellation terms that apply to it.

Vouchers & travel documents

No later than 72 hours before the service date. Where a booking is made inside 72 hours of travel, vouchers are issued within 4 business hours of confirmation.

Amended documents

Within 24 business hours of an amendment being confirmed by the supplier.

Business hours are Monday to Saturday, 09:00–18:00 India Standard Time (GMT+5:30).

3. How documents reach you

1. Email, to the address registered on the agency account and to any additional address given on the booking.
2. The DMC Quote agent portal, where every document for every booking stays available for download at any time — the authoritative copy, if an email is lost.
3. On request, by WhatsApp to the number registered on the agency account, for agencies that prefer it.
4. There is no delivery charge for any of these, and no physical dispatch option.

4. Delivery of the service itself

1. Each service is delivered on the date and at the time shown on its voucher, by the supplier named on it.
2. The voucher is what the traveller presents at the hotel desk, to the driver or at the attraction gate. It carries the local operator's contact details and a 24-hour support number for the destination.
3. Where a supplier is unable to deliver a confirmed service, we arrange a comparable alternative or refund the amount paid for it — see our Refund & Cancellation Policy.
4. Our contract is with the booking agency. Travellers are named on documents so those documents can identify them, but they are not billed by us and deal with the agency they booked through.

5. If something has not arrived

1. Check the agent portal first — the document is almost always there even when an email has been filtered.
2. If it is genuinely missing, email [email protected] or [email protected] with the booking reference, or call +91 78380 07208.
3. Where travel is within 24 hours, call rather than email so we can reissue immediately.
4. Delay caused by incomplete verification is the one common cause: where the compliance checklist for a booking is not finished, confirmation waits on it. We will tell you exactly which item is outstanding.

Contact us about this policy

Write to us before raising a query with your bank or card issuer. We can almost always resolve it faster from our own record of the transaction, and our Terms & Conditions ask you to come to us first.

Company

TDMC Global Travel Rep LLP

Registered office

CS, 3rd Floor, Office No. 47, Ansal Plaza,
Sector-1, Vaishali, Ghaziabad,
Uttar Pradesh 201014, India

GSTIN

09AAXFT4187G1ZC

Payments & refunds

[email protected]

Sales & bookings

[email protected]

Telephone

+91 78380 07208 (India)  ·  +65 8034 8190 (Singapore)

Hours

Monday to Saturday, 09:00–18:00 India Standard Time (GMT+5:30)