Every activity OTA tells operators it works on commission. Very few say how much. This guide sets out what Viator, GetYourGuide, Klook, Musement, Tiqets, KKday and Headout publish about supplier commission, payouts, cancellations and sign-up, what named reporting adds where they publish nothing, and how to price so the commission doesn't come out of your margin.
Quick answer: None of the big activity OTAs publishes a single supplier commission rate. Viator, GetYourGuide, Klook, Musement, Tiqets, KKday and Headout set it per operator, usually by destination and product type, and show it in your supplier account or contract. Supplier guides from Bókun (2026) put the Klook supplier commission rate at 15-35%, Musement at 15-25%, KKday at 15-30% and Headout at about 20-25%. In June 2025, Arival reported GetYourGuide notices raising some operators from 20% to 30%. The table below covers what the platforms do publish: payout timing, cancellation rules and how to sign up.
Commission is negotiated or set by the platform for each operator, and only GetYourGuide's supplier terms say how it is calculated: a percentage of the retail price on every completed booking. Everything else in this table is the published rule of the platform itself unless it is marked "reported".
Checked November 2026| Platform | Commission charged to suppliers | Payout timing | Cancellation rule for operators | How to sign up | Listing requirements |
|---|---|---|---|---|---|
| Viator (Tripadvisor) | Not published. A standard minimum rate applies by destination and category; Viator Accelerate lets you pay more for extra visibility. Reported: a 27% basic rate for one Budapest operator (Arival, June 2025). | Traveller pays Viator at booking. Funds are held until the experience runs, then paid by direct deposit, usually every two weeks. | Standard policy: full refund up to 24 hours before, none inside 24 hours. Custom and all-sales-final policies also exist. Supplier-driven cancellations must stay below 15% per listing. | Account at supplier.viator.com, then a one-time USD 29 listing fee that includes a Launch Assist review. | Accurate content, safety disclosures, ethics rules and any licences your local law requires. |
| GetYourGuide | Not published. A percentage of the retail price per completed booking, shown in your supplier account; varies by country. Reported: notices of 20% rising to 30% for some operators (Arival, June 2025). | Monthly at no extra cost, or a bi-monthly option for a small surcharge. | Free-cancellation period: full refund, no commission. Late cancellation or no-show: paid as a completed booking. If you cancel without force majeure: a fee of 25% of the retail price. | getyourguide.supply: create an account, verify your business, list your first experience. | Registered, legally compliant business. Every activity gets an expert review. |
| Klook | Not published; negotiated at onboarding. Reported: 15-35% (Bókun, 2026); 20-35% (Magpie). | Reported: monthly, to a bank account or PayPal (Bókun, 2026). Klook covers payment processing fees. | Not published as a single rule. | merchant.klook.com: register, accept the standard terms, then a review of 3-7 working days. | Registered companies only; the applicant must be an executive or hold written authorisation (Bókun). |
| Musement (TUI Musement) | Not published. You propose a percentage or a fixed amount and Musement approves or declines it. Reported: typically 15-25% (Bókun, June 2026). | Reported: monthly (Bókun). | Not published. | business.musement.com, or the TUI Musement partner contact form. | Not published. |
| Tiqets | Not published. Commission only: free to sign up, no upfront or monthly fees. | Monthly. The invoice lists earnings, bookings, cancellations and the commission. | Not published on the venue FAQ. | Form at tiqets.com/venues; a regional expert gets in touch. | Open to large businesses and individual operators: venues, walking tours, cruises, day trips. |
| KKday | Not published; negotiated and varies by product subcategory. Reported: 15-30% (Bókun, September 2026). | Monthly by departure date. A March departure is paid on 1 May. | The cancellation policy you set when listing applies. | KKday supplier page; products are managed in the rezio system. | Registered businesses only: business registration certificate, plus a travel agent licence in some markets. |
| Headout | Not published; negotiated at onboarding. Reported: about 20-25% (Bókun, July 2026). | Monthly, released by the 8th for travel in the previous month. Bi-weekly costs 1.75% and weekly 2.25% of the payable amount. | Not published. | Apply through the Headout supply partner hub. No enrolment or listing fee (Bókun). | Not published. |
Sources: Viator Operator Resource Center and product quality standards; GetYourGuide supplier site and Supplier Terms and Conditions; Klook Merchant Portal; Tiqets venue FAQ; KKday Supplier Help Center; Headout Hub help centre; Bókun supplier guides for Klook, Musement, KKday and Headout; Magpie; Arival, 10 June 2025 (updated 7 July 2025). "Reported" figures do not come from the platform.
Bókun is a booking-system vendor that connects operators to these OTAs, so its ranges come from onboarding experience rather than a rate card. Use them as a starting point for your own negotiation. They aren't a quote.
Viator does not publish a supplier commission rate. Since 2020 it has applied a standard minimum commission based on destination and product category, so similar products in the same place pay the same floor (Viator Operator Resource Center, April 2020). You pay it only when Viator delivers a completed booking.
On top of that floor sits Viator Accelerate. You choose to raise your own commission in exchange for more exposure, and the Viator supplier centre says even a 1% increase on the standard minimum can increase your exposure. So the Viator commission rate for suppliers is partly your decision.
What do operators actually pay? One Budapest operator told Arival in June 2025 that Viator's basic rate for them was 27%, and that proper visibility costs more. That is one operator in one city. It is not a rate card.
Travellers pay Viator when they book. Viator holds the money until the experience runs, then pays you by direct deposit, usually every two weeks according to its June 2025 operator guide. You set your own retail price, and the commission comes out of it.
Mostly, the moving target. In February 2020 Tripadvisor standardised supplier commission by region and product and told operators it would adjust retail prices to match the new rates (DestinationCTO, 10 February 2020). When Accelerate arrived in 2021, operators quoted by PhocusWire (22 October 2021) objected that placement could now be bought with commission, and one described a string of commission structure changes that left operators confused. Viator, for its part, said the programme delivered as much as a 15% increase in bookings on average. Both can be true for different products.
GetYourGuide charges commission on each completed booking, calculated as a percentage of the retail price and shown in your supplier account. Its supplier site says rates may vary by country of operation and that you're only charged on successful bookings. There's no public rate card.
The Supplier Terms and Conditions do give operators two protections. GetYourGuide must give at least four weeks' written notice of a commission increase. If the increase is 20% or more of your current rate, you may terminate the agreement within 30 days of the notice.
A customer who cancels inside the free-cancellation period gets a full refund, and you're not charged. A late cancellation or a no-show is non-refundable and is paid to you as a completed booking.
The rule that hurts: if you cancel a confirmed booking for any reason other than force majeure, GetYourGuide refunds the customer in full and charges you a cancellation fee of 25% of the retail price. It may waive or cut the fee if you offer an equivalent alternative on the same date. The supplier invoice guide shows the charge as a negative commission line.
Commission creep. In June 2025 GetYourGuide sent an undisclosed number of operators notices of higher commission, one of them moving from 20% to 30%, and operators in Australia and Thailand told Arival the new rates were too high for their markets. GetYourGuide called it a targeted adjustment for a small number of supply partners. Some operators who challenged it through operator support had the increase cancelled, which is worth remembering before you accept a new rate without a conversation.
Klook does not publish its supplier commission. The rate is negotiated with each merchant during onboarding and depends on destination, activity type and volume. The 2026 Klook supplier guide from Bókun puts it at 15-35%, and the reseller Magpie says 20-35%. According to Bókun, Klook handles payment processing and covers the transaction fees, and pays merchants monthly to a bank account or PayPal.
Klook partners only with registered companies, and the person applying must be a company executive or hold written authorisation. An individual guide without a registered business can't apply.
They're three different programmes. A Klook merchant (supplier) sells their own activity on Klook and pays commission. The Klook agent marketplace is for travel agencies buying at net. The affiliate programme pays bloggers a small cut of retail sales. Agencies after the trade side should read our Klook alternative comparison instead.
We couldn't find named, dated reporting of operator complaints specific to Klook, so we won't repeat forum gossip. The practical points: get the agreed commission in writing for each product, check the settlement currency, and ask how late cancellations are paid before you load your first rate.
None of these four publishes a supplier commission rate either. What they do publish is mostly about getting paid.
TUI Musement does not publish a rate. A June 2026 guide from Bókun says suppliers set their own commission when uploading products, as a percentage or a fixed amount per booking, and the Musement team approves or declines it. Typical rates are 15-25% per sale, with no subscription or listing fees, and Musement pays suppliers monthly. You can register on business.musement.com or go through the TUI Musement become-a-supplier page.
Tiqets is free to join and works on commission only, with no upfront or monthly fees. It pays monthly, and the invoice shows your earnings, the number of bookings and cancellations, and the Tiqets commission fee. The percentage itself isn't on the venue FAQ.
KKday charges no listing or account fees, only commission on each order. Payment runs monthly by departure date and is slow: in KKday's own example, an order departing on 24 March appears in the March report and reaches your bank on 1 May. The September 2026 KKday guide from Bókun says commission is negotiated and generally falls between 15% and 30%, and that KKday accepts registered businesses only, with a travel agent licence required in some markets.
Headout pays monthly. The report arrives in the first three working days of the month, covering travel in the previous month, and money is released by the 8th. Faster payouts cost extra: 1.75% of the payable amount for bi-weekly and 2.25% for weekly (Headout help centre). Commission is negotiated at onboarding; Bókun reports a typical take of about 20-25%.
Hotelbeds does not publish a margin per hotel contract. The nearest public number is its parent's take rate: HBX Group reported revenue of EUR 720 million on total transaction value of EUR 8.2 billion for the year to 30 September 2025, a take rate of 8.8% (HBX Group full-year results call, 26 November 2025).
Read that figure carefully. It's group revenue as a share of everything sold, averaged across every contract, market and product. It is not what any one hotel gives up, and it isn't the markup an agent sees on a room.
Hotelbeds is an example of a wholesale, or bedbank, supplier: it contracts rooms from hotels and resells them to travel agents, tour operators and other travel companies. Our list of hotel wholesalers and bedbanks covers the others, and the Hotelbeds alternative page compares it with buying through a portal.
Expedia TAAP works the other way round: Expedia pays the travel agent. Its 2025 TAAP brochure says commission is calculated on the total trip cost, including taxes and fees, and depends on the hotel and the agency's tier (Basic, Basic Plus, Premium or Premium Plus). It does not print a rate table (Expedia Group, 2025). Agents comparing TAAP commission with net rates should read our travel agent commission rates guide and the Expedia TAAP comparison.
Price backwards from the amount you need to keep. Divide your net by one minus the commission rate; don't add the commission percentage on top, which looks similar and leaves you short every time.
Say a half-day tour costs you USD 52 per guest to run: guide, vehicle, entrance tickets and insurance. You want USD 20 per guest left over, so your net is USD 72. This is what the retail price has to be at different commission rates.
| Commission rate | Retail price you need (USD) | Commission paid (USD) | You keep (USD) |
|---|---|---|---|
| 20% | 90.00 | 18.00 | 72.00 |
| 25% | 96.00 | 24.00 | 72.00 |
| 30% | 102.86 | 30.86 | 72.00 |
| 35% | 110.77 | 38.77 | 72.00 |
Illustrative figures only. Commission rates in the table are examples, not any platform's rate.
The common mistake is marking up instead of grossing up. USD 72 plus 25% is USD 90. At a 25% commission the platform keeps USD 22.50 and you receive USD 67.50, which is USD 4.50 less per guest than you planned. Across 2,000 guests a year, that's USD 9,000 gone.
The same logic sets the price you give travel agents. An agent adds their own markup to your net, so the net must already contain your margin. Our guide to net rate vs commissionable rate explains both models side by side.
A B2B portal is a second channel, not a replacement for the OTAs. You load a net rate, verified travel agencies book it for their clients, and each agency sets its own selling price, often inside a package with hotels and transfers.
The money works differently from an OTA. On Viator or GetYourGuide you set a public retail price and pay commission out of it. On a B2B portal the trade price is visible only to registered agencies, so it doesn't sit next to your public price for consumers to compare. Agencies also tend to book further ahead and in groups, which helps on quiet slots. Our guide to selling attraction tickets to travel agents covers rate structures and contracting, and B2B attraction distribution explains what to look for in a network. If B2B is new to you, start with what B2B travel means.
On DMC Quote, suppliers pay a one-time USD 100 setup fee and no monthly fee, then pay only on confirmed bookings. Payouts run on a 30-day cycle. More than 10,000 travel agencies are registered, booking hotels, airport transfers, attraction tickets and tours on one login. Ask our partner desk for the full commercial terms in writing before you sign, just as you would with an OTA.
It won't suit every product. An attraction that sells mostly on the day will get more from OTAs and its own website than from agencies planning weeks out. And no portal can sell a product without live availability: if an agent has to email you and wait for a yes, they'll book someone else.
Travel agents who landed here looking for Klook or Viator trade rates can register free and book tours, tickets and transfers at net rates, with no subscription and no minimum volume.
Questions before you apply go to [email protected]. Register as a supplier →
Klook doesn't publish one. The rate is negotiated with each merchant during onboarding and depends on destination, activity type and volume. A 2026 supplier guide from Bókun puts it at 15-35%, and the reseller Magpie says 20-35%. Treat those as reported ranges, not figures from Klook.
Viator does not publish a rate. It applies a standard minimum commission by destination and product category, charged only on completed bookings, and operators can pay more through Viator Accelerate for extra visibility. New listings also carry a one-time USD 29 listing fee. One Budapest operator quoted by Arival in June 2025 put their basic rate at 27%.
It is a percentage of the retail price on each completed booking, shown in your supplier account, and GetYourGuide says rates vary by country. It isn't published. In June 2025 Arival reported notices raising some operators from 20% to 30%, and some of those increases were cancelled after operators challenged them.
TUI Musement does not publish it. According to a June 2026 guide from Bókun, suppliers propose a percentage or a fixed amount per booking, the Musement team approves or declines it, and rates typically fall between 15% and 25%. There are no subscription or listing fees.
Register on the Klook Merchant Portal at merchant.klook.com, complete your company profile and accept the standard terms. Klook says the review takes 3-7 working days. Only registered companies are accepted, and your commission is agreed with Klook's business development team after approval.
Hotelbeds does not publish a margin per contract. Its parent, HBX Group, reported a take rate of 8.8% for the year to 30 September 2025: revenue of EUR 720 million on EUR 8.2 billion of total transaction value. That is a group-wide average, not the margin on any single hotel or booking.
After the activity has run, not at booking. Viator pays by direct deposit, usually every two weeks. GetYourGuide pays monthly, or bi-monthly for a surcharge. Headout and Tiqets pay monthly, and KKday pays monthly by departure date, so a March departure is paid on 1 May.
A one-time USD 100 setup fee and no monthly fee. After that you pay only on confirmed bookings, and payouts run on a 30-day cycle. Suppliers register at dmcquote.com/supplier-registration, and travel agencies join free.
DMC Quote (dmcquote.com) is a B2B travel portal run by Travel DMC Group, Singapore. Travel agencies register free and book hotels, transfers, attraction tickets and tours at net rates.
Who buys
10,000+ registered travel agencies. Agencies join free, with no subscription and no minimum volume.
Cost to suppliers
USD 100 one-time setup fee and no monthly fee. After that you pay only on confirmed bookings.
Payouts
Settled on a 30-day cycle.
What agents book
Hotels, airport transfers, attraction tickets, tours and packages. No flights.
Track record
Operating since 2012, with 50,000+ bookings made through the portal.
How to join
Suppliers apply at dmcquote.com/supplier-registration. Travel agents register separately, free.
Contact: [email protected] · +65 8034 8190 (Singapore) · +62 815-1153-4545 (Indonesia)
USD 100 one-time setup. No monthly fee. You pay only on confirmed bookings, with payouts on a 30-day cycle.